"The Future Depends On What You Do Today" -Mahatma Gandhi 

Client Care Representative                     Full Time

This position answers incoming client phone calls, and assists with the supervision and dispatching of all scheduled service calls and jobs. Reports to the Office Manager.  If you are self motivated, have integrity and the desire to serve others, than we want you.

Office hours are Monday through Friday 7:30AM - 4:30PM plus on-call rotation.

SKILLS REQUIRED

  • Detail oriented

  • Good communication skills, working directly with the client

  • Ability to focus on the client's experience

  • Problem solver

  • Positive outlook

  • Outgoing, friendly personality

  • Willing and able to learn and grow

  • Ability to work in a fast-paced environment where your actions significantly impact the overall growth of Expert Wire and your own success

  • Ability to pass background check and drug screen

 

EXPERIENCE AND EDUCATION

 

  • Experience with Customer Service is a plus, but not required

  • High school diploma or GED

  • Working knowledge of Quickbooks 

  • Good computer / tablet / smart phone skills

  • Proactive and driven attitude

  • Team player who can work independently 

SPECIFIC RESPONSIBILITIES 

  • Answer incoming client telephone calls with the assumption that this is the client's first impression of the company. Good communication with the client is essential! Presents a courteous and pleasant demeanor at all times.

  • Re-schedules appointment times when necessary for client’s convenience

  • Ensures that all telephone calls are answered before the third ring and that the recognized company greeting and script is used every time

  • Notifies clients prior to the window of time closing, if the electrician is not going to arrive at their home or business within the scheduled time window

  • Calls Expert Club Membership clients, to book service appointments to make up for any lack of repair calls 

  • Assists with job flow and dispatch to keep field personal moving to the job they're most qualified for.

  • Follow established processes and procedures

Expert U (Training Class)

Expert U (Training Class)

2019 Expert Team 6 (2)

2019 Expert Team 6 (2)

Installing A Circuit

Installing A Circuit

Brian in bucket

Brian in bucket

Inspecting the Panel

Inspecting the Panel

Good Day

Good Day

Expert Team

Expert Team

Kondash Vector_edited

Kondash Vector_edited

If you are self motivated, have integrity and the desire to serve others, than we want you.

 

Expert Wire offers a culture of growth, flexibility, and we love to provide great service. As a family owned company we value time (yours, ours, and the client's), We want you to enjoy your family also. 

Following the Christmas season of 1987, (Expert Wire's founder) David Naples' family lost their home to an electrical fire. He was five years old at the time, however the loss had a lasting impact on him. Our passion at Expert Wire, for serving our clients and providing electrical safety, sparked from that event.

Do you value integrity and professionalism? Do you value your clients satisfaction? Do you enjoy making a difference, being part of a team and take pride in your work? If so, you may be a good fit for our team.

BENEFITS INCLUDE

  • Company Matched Retirement Plan

  • Highly Competitive Wages

  • Bonus Programs

  • Paid Vacations

  • Paid Holidays 

  • Paid Weekly Training

  • Phone 

  • Uniforms

  • Tuition Assistance  

 

It is our goal at Expert Wire Inc. to provide electrical safety and quality service with total satisfaction.  We view ourselves as partners with our clients, employees, and our community. We aim to develop lasting relationships and positive culture, by using fair business practices and commitment to the complete satisfaction of our clients.

Call Now

Expert Wire Inc. offers the following services: Generators, Indoor & Outdoor Lighting, Attic Fans, Bath Fans, Ceiling Fans, Electrical Panels & Upgrades, Hot Tub, Spa & Pool Wiring, TV Mounting & Home Theater, New Circuits, Camera Systems, Smoke Detectors, Switch & Receptacle repair and installation and much more.

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Expert Wire Inc.

302-875-7953 | 844-350-WIRE

32129 Dupont Boulevard

Dagsboro, Delaware 19939

Licenses:

DE Master Elec Lic# T1-0005330

DE ElecT2-0002768

MD Master Elec Lic# 10757

Wicomico Co Elec Reg # 340

Worchester Co Lic# M1234

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© Copyright 2020 Expert Wire Inc. All rights reserved.

Expert Team