"The Future Depends On What You Do Today" -Mahatma Gandhi 

Office Manager                                  Full Time

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This position supervises incoming client phone calls, and manages the dispatching of all scheduled service calls and jobs. Responsible to ensure technicians are effectively servicing clients and generating revenue. If you are self motivated, have integrity and the desire to serve others, than we want you.

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Office hours are Monday through Friday 7:30AM - 4:30PM plus on-call rotation.

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SKILLS REQUIRED

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• Detail oriented

• Good communication skills, working directly with the client

• Ability to focus on the client's experience

• Problem solver

• Positive outlook

• Outgoing, friendly personality

• Willing and able to learn and grow

• Ability to work in a fast-paced environment where your actions significantly impact the overall growth of Expert Wire and your own success

• Ability to pass background check and drug screen

EXPERIENCE AND EDUCATION

• Experience with Customer Service

• High school diploma or GED

• Working knowledge of Quickbooks 

• Good computer / tablet / smart phone skills

• Proactive and driven attitude

• Team player who can work independently 

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SPECIFIC RESPONSIBILITIES 

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• Answer incoming client telephone calls with the assumption that this is the client's first impression of the company. Good communication with the client is essential! Presents a courteous and pleasant demeanor at all times.

• Re-schedules appointment times when necessary for client’s convenience

• Ensures that all telephone calls are answered before the third ring and that the recognized company greeting and script is used every time

• Notifies clients prior to the window of time closing, if the electrician is not going to arrive at their home or business within the scheduled time window

• Calls Expert Club Membership clients, to book service appointments to make up for any lack of repair calls 

• Manages job flow and dispatch to keep field personal moving to the job they're most qualified for, serving clients and generating revenue.

• Responsibility to ensure that all Electricians arrive at their designated appointments during the allotted window 

• Debriefs with Electricians upon job completion to identify any notable client satisfaction issues 

• Reviews time sheets and payroll reports to ensure hours and pay are correct

• Follow established processes and procedures

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If you are self motivated, have integrity and the desire to serve others, than we want you.

Expert Wire offers a culture of growth, flexibility, and we love to provide great service. As a family owned company we value time (yours, ours, and the client's), We want you to enjoy your family also. 

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Following the Christmas season of 1987, (Expert Wire's founder) David Naples' family lost their home to an electrical fire. He was five years old at the time, however the loss had a lasting impact on him. Our passion at Expert Wire, for serving our clients and providing electrical safety, sparked from that event.

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Do you value integrity and professionalism? Do you value your clients satisfaction? Do you enjoy making a difference, being part of a team and take pride in your work? If so, you may be a good fit for our team.

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BENEFITS INCLUDE

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• Company Matched Retirement Plan

• Highly Competitive Wages

• Bonus Programs

• Paid Vacations

• Paid Holidays 

• On Going Training

• Phone 

• Uniforms

• Tuition Assistance

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