Office Assistant / Customer Service Representative in Dagsboro, DE
- 📍 Location: Dagsboro, DE (In-office only)
- 🕘 Schedule: Monday–Friday, 7:30 AM to 4:30 PM ( Full time)
- 💼 Role: Office Assistant / CSR at Expert Wire Inc.
Help Us Deliver 5-Star Experiences
We’re looking for a friendly, organized, and driven Customer Service Representative (CSR) to join our team at Expert Wire Inc. — where first impressions matter and customer happiness is our mission.
As the voice of our company, you’re the first person our customers speak with—whether they’re calling about an electrical issue or reaching out online. Your calm, positive, and professional demeanor helps customers feel confident they’ve called the right team.
At Expert Wire, we don’t just answer phones—we guide homeowners to solutions that make their homes safer, smarter, and more comfortable. You're empowered to own every interaction and create a path to 100% Happy Customers.
What You’ll Do Each Day
Daily Office Tasks
- Complete daily checklists and routine office procedures
- Answer calls using a proven, friendly script and gather essential information
- Manage emails, voicemails, and respond to online forms
- Send handwritten thank-you cards
- Make happy calls and safety follow-ups
- Respond to customer chats, Yelp messages, Home Advisor leads, and Facebook inquiries
- Process project payments
What We’re Looking For
- Friendly and upbeat personality with a customer-first mindset
- Detail-oriented with strong organizational and multitasking skills
- Comfortable working in a fast-paced office environment
- Experience in home service or dispatch roles is a plus
- Familiarity with platforms like Yelp, Home Advisor, and Facebook is helpful
What You’ll Gain at Expert Wire
- A key seat on a growing, values-driven team
- Hourly pay plus performance-based incentives
- 4.6 weeks of paid time off (including 3 weeks vacation)
- Health insurance + 401(k) with company match
- Career growth through training, mentorship, and leadership development
- A team culture that values excellence, personal accountability, and fun
Hours & Compensation
- Monday–Friday, 7:30 AM to 4:30 PM (1-hour lunch)
- Starting hourly pay based on experience
- Advancement opportunities available
Apply Today
If you're ready to bring your energy, organization, and customer care skills to a team that values excellence at every level, we want to meet you.
Send your resume and a short introduction to management@ExpertWire247.com
Or apply online at: https://www.expertwire247.com/employment-application
Ready to Submit Your Application?