Dispatcher
Location:
Dagsboro, Delaware
Position Type:
Full-Time, In-Office
Join a Team That Powers Up Every Call with Precision and Care
At Expert Wire Inc., we're not just wiring homes—we’re connecting people to peace of mind. As the Dispatcher, you’ll be the heartbeat of our daily operations, ensuring every call is handled with urgency, every schedule runs efficiently, and every customer feels heard. You’ll be the bridge between our technicians and our customers, playing a key role in delivering the high-level service that defines our brand.
What You’ll Do:
- Own the Schedule: Manage and optimize the daily job board in ServiceTitan to ensure timely and profitable technician deployment.
- Deliver 5-Star Service: Assign the right person to the right call, coordinate service delivery with technicians and customers, and follow up with customers with professionalism, empathy, and accuracy.
- Communicate with Clarity: Act as a liaison between customers, field technicians, and management to ensure expectations are clear and met.
- Adapt in Real Time: Adjust the schedule as needed, coordinate changes with customers, and respond to field team needs—even outside of traditional business hours.
- Track What Matters: Monitor performance metrics including booking rate, technician efficiency, drive time, and revenue per opportunity.
- Support Team Success: Ensure the right tech is on the right job at the right time—maximizing skill match, customer satisfaction, and company profitability.
Who You Are:
- Experienced in dispatching within a home service business (Nexstar experience preferred)
- Confident and calm under pressure—you thrive in a fast-paced, high-urgency environment
- Detail-oriented and organized, with strong follow-through and multitasking skills
- An excellent communicator—both on the phone and across departments
- Customer-focused—you listen to understand and always aim to create a positive experience
- Technically savvy, especially with systems like ServiceTitan or similar CRMs
What You’ll Gain at Expert Wire Inc.:
- A key seat on a growing, respected, and values-driven team
- Hourly pay plus performance-based incentives
- 4.6 weeks of paid time off (including 3 weeks vacation)
- Health insurance + 401(k) with company match
- Career growth through training, mentorship, and leadership development
- A company culture that values excellence, teamwork, and personal accountability
Apply Today
If you're ready to bring your energy, organization, and customer care skills to a team that values excellence at every level, we want to meet you. Please send your resume and a short introduction to management@ExpertWire247.com or apply online with our employment application.
Ready to Submit Your Application?