Electrical Service Manager / Process Coach
Location: Ocean View, Delaware
Position Type: Full-Time
Join a Team Where Leadership, Integrity, and Excellence Power Everything We Do
At Expert Wire Inc., we believe that leadership is about more than giving direction—it's about building people, refining processes, and creating a culture of accountability and growth. As a Service Manager / Process Coach, you'll play a vital role in shaping the daily success of our field operations, supporting our licensed electricians, and ensuring every customer interaction meets the highest professional and technical standards.
What You’ll Do:
- Coach with Purpose: Deliver weekly 1:1 coaching sessions and in-the-field ride-alongs to elevate technical skills, service delivery, and customer communication.
- Lead by Example: Foster a performance-driven, high-character culture rooted in accountability, respect, and excellence in residential electrical service.
- Oversee Quality Control: Monitor job outcomes, ensuring workmanship exceeds NEC code standards and reflects our brand promise of precision and safety.
- Optimize Scheduling & Capacity: Partner with dispatch and operations to align tech availability, workload balance, and customer needs.
- Drive KPIs: Track, review, and act on performance data—revenue per tech, close rate, service agreement conversions, and callback rates.
- Standardize Process: Implement and reinforce a consistent service system that creates a superior customer experience across all job types.
- Recruit, Onboard & Retain: Support hiring, training, and career pathing initiatives to build a deep bench of high-performing electricians.
- Collaborate with Ownership: Partner with company leadership to evaluate team structure, pricing strategy, training curriculum, and customer satisfaction trends.
Who You Are:
- A proven leader in electrical service operations with at least 3 years in a field service management or coaching role
- High character: You act with integrity, make data-informed decisions, and hold yourself and others accountable
- Technically confident in residential electrical systems, NEC code, and service troubleshooting
- An excellent communicator and motivator who builds trust quickly and fosters long-term growth
- Strong with systems: Comfortable using CRM/service management platforms (e.g., ServiceTitan, Successware)
- Organized and data-savvy: You love digging into KPIs and developing action plans that move the needle
Preferred Qualifications:
- Journeyman or Master Electrician license (active or previously held)
- Experience managing or coaching teams of residential electricians
- Familiarity with the Nexstar Service System or similar coaching methodology
- Ability to lead both classroom and in-field technical training
What You’ll Gain at Expert Wire Inc.:
- A leadership seat at a company with a strong local reputation and clear growth plan
- A voice at the table—your input shapes training, tools, and strategy
- Competitive salary + bonus plan tied to team performance and retention
- Health benefits, company-matched 401(k), and 4.6 weeks of paid time off
- Career development through industry associations and leadership programs
- Respect, recognition, and a company that invests in your success
Apply Today
If you're ready to lead with excellence, coach with empathy, and grow a high-performance team of residential electricians, we invite you to apply. Please send your resume and a short statement of interest via our online employment application.
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