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Electrical Service Manager

Location: Ocean View, Delaware

Position Type: Full-Time

Compensation: $93,600 base salary + performance bonus opportunities.

Total potential compensation up to $145,500 annually (On-Target Earnings).

Lead. Coach. Build. Deliver.

At Expert Wire Inc., we believe leadership is about more than direction—it’s about building people, refining processes, and creating a culture rooted in our core values of Teamwork, Respect, Achievement, Integrity, and Loyalty. As a Service Manager & Process Coach, you’ll shape the daily success of our service team, elevate technical and customer service standards, and ensure every interaction delivers safety, quality, and a 5-star experience.

What You’ll Do

1. Coaching & Team Development

  • Deliver weekly 1:1 coaching sessions to address skills, mindset, and career growth.
  • Conduct ride-alongs with each technician every 10 days to provide in-field feedback.
  • Lead biweekly product/technical trainings and soft skills trainings.
  • Build trust, motivate, and inspire technicians to deliver value-driven recommendations and outstanding customer care.
  • Reinforce Teamwork and Respect by creating an environment where every team member feels supported and challenged to grow.

2. Performance & KPI Accountability

  • Conversion Rate: 80% minimum
  • Average Ticket & Revenue Per Tech
  • Options Per Call: 4–6
  • Tasks Per Option: 3+
  • Membership Conversions: 30% minimum
  • Callback Ratio: ≤ 5%
  • Track Rilla AI usage and script compliance on 85%+ of calls.
  • Review invoices, photos, and job documentation for accuracy and compliance.
  • Hold technicians accountable to exceed revenue, service agreement, and customer satisfaction goals.
  • Instill a culture of Achievement by celebrating wins and setting clear expectations for success.

3. Operations & Scheduling

  • Partner with dispatch and call center to align capacity, technician skills, and customer needs.
  • Manage stand-by shift rotations and approve/deny vacation requests to balance workloads.
  • Support incentive programs, ensuring fairness, transparency, and clear documentation.
  • Approve invoices, timesheets, and technician incentives weekly.
  • Step in to run service or sales calls if required.
  • Participate in the manager stand-by rotation to provide evening/weekend support to technicians as needed.
  • Demonstrate Integrity in decision-making and daily operations.

4. Quality, Safety & Process Standardization

  • Ensure workmanship exceeds NEC code and company quality standards.
  • Reinforce Expert Wire’s Service System for consistent customer experiences.
  • Perform biweekly vehicle inspections and ensure take-home vehicles are kept clean and branded.
  • Assist with year-end inventory management of vehicles and warehouse; enforce timely completion.
  • Provide technical assistance to field technicians as needed.
  • Protect the brand promise by modeling Loyalty to our customers, team, and mission.

5. Community & Culture

  • Model and teach Expert Wire’s values: Teamwork, Respect, Achievement, Integrity, and Loyalty.
  • Participate in company and community events (minimum 4 per year).
  • Collaborate with ownership on training curriculum, customer trends, and strategic planning.
  • Recruit, onboard, and retain high-performing electricians, building a loyal, high-character team.

Who You Are

  • Leadership: Proven experience managing or coaching service teams (3+ years).
  • Technical: Strong residential electrical knowledge; NEC confident. Journeyman/Master license preferred.
  • Organized & Data-Driven: Comfortable using platforms like ServiceTitan, with a love for KPIs.
  • Communicator: Motivates, builds trust, and delivers clear feedback.
  • High Character: Embodies our values—Teamwork, Respect, Achievement, Integrity, Loyalty.
  • Trainer: Able to lead both classroom and ride-along training.

What You’ll Gain at Expert Wire

  • A leadership role with a company known for excellence, safety, and customer happiness.
  • A seat at the table—your input shapes strategy, training, and growth.
  • Compensation: Competitive salary + performance bonus tied to team success.
  • Benefits: Health insurance, 401(k) with match, and 4.6 weeks paid time off.
  • Growth: Career development through Nexstar training, leadership programs, and industry associations.
  • Respect, recognition, and the chance to make every day a powerful one.

Apply Today

If you’re ready to coach with purpose, lead with excellence, and grow a high-performing service team rooted in Teamwork, Respect, Achievement, Integrity, and Loyalty, apply now through our online employment application.

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