Service Manager                                  Full Time

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This position requires an exceptionally motivated leader whose primary focus is coaching, training and directing the service, repair and installation endeavors of the company; by setting an example of superior service, he or she leads the team to achieve budgeted gross profit requirements. 

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Office hours are Monday through Friday 7:30AM - 4:30PM

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SKILLS REQUIRED

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• Detail oriented

• Strong interpersonal verbal and written communication skills

• Ability to focus on the client's experience

• Ability to coach and counsel team members

• Demonstrates superior customer service and sales capabilities 

• Problem solver

• Positive outlook

• Outgoing, friendly personality

• Desire to learn and grow

• Ability to work in a fast-paced environment where your actions significantly impact the overall growth of Expert Wire and your own success

• Ability to pass background check and drug screen

 

EXPERIENCE AND EDUCATION

 

• Experience with Customer Service

• Bachelor's Degree and/or 5+ years of successful home services background with a performance history of increasing responsibility with former employers in the same or similar industry

• Working knowledge of QuickBooks & Customer Relationship Management (CRM) software.

• Good computer / tablet / smart phone skills

• Proactive and driven attitude

• Team player who can work independently 

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SPECIFIC RESPONSIBILITIES 

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• Responsible for all field operations and ensuring excellence in service

• Responsible for training of staff, making sure that the Electricians are well-educated about their specific contributions necessary to achieve the Company Business Plan. Provide effective, ongoing systems and communication training. Ensuring team members are meeting expected operational excellence standards – including 100% customer satisfaction

• Accomplishes the budgeted gross profit outlined in the Company Business Plan by supervising and coaching technicians..

• Ensures that all field personnel comply with OSHA safety standards and that the safety training sessions are applied in the workplace

• Shared responsibilities for recruiting and hiring

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