Expert Wire Electrical Service Warranties
If you are experiencing an issue with work we performed that you believe to be under warranty, please call the office during our regular business hours (Monday - Friday 7:30 AM to 4:30 PM). We are happy to assist you and schedule a technician to come to your home if needed.
Below is basic information about the warranties on our workmanship and materials. If you have a question about the warranty on work performed at your home, please call us at 302-875-7953 and a manager will return your call and answer any questions you have.
What can I expect from an Expert Wire Service Call?Your call will be answered by a customer care representative who will listen to you needs. We will schedule an appointment for the electrician to evaluate, price and complete your job. Upon evaluating your needs, the electrician will provide you with options, including upfront pricing and project details before any work is done. If the price is acceptable and materials are available, the electrician in most cases is prepared to complete the work for you the same day we come out. The electrician will also coordinate a mutually agreeable schedule to complete the work should there be something preventing the work from being completed the same day. Upon completion the electrician will review the work completed with you and review final instructions regarding the installation or repair. Upon inspection and satisfaction an invoice will be provided for your approval. Our office staff will perform a follow up within two business days with you to ensure your system is working fine and that you are still completely satisfied with the work completed.
Are Expert Wire's electricians qualified?Yes, Expert Wire holds a very strict standard with our electricians. Each of our service electricians has completed a four year apprentice program including a minimum of 8000 hours of field training and a minimum of 576 hours of related class room instruction. Each service electrician holds a professional license to practice electrical installations and service. Our electricians receive ongoing continuing education classes through state approved instructors and weekly related training from management. You may rest assured that an Expert Wire electrician is among the finest in skill, attitude and workmanship within the electrical service industry.
What are the available appointment times?Emergency Service Call appointments are available 6 days a week. Standard appointments are available Monday through Friday. *limited number of daily appointments, click the link or call for availability. Expert Club members receive priority scheduling.
What is the cost of a Service Appointment?Our standard appointment is $89 and includes the electrician performing a thorough evaluation of your home's electrical system. Once that is complete, the electrician will provide you with some options (or recommendations for maintenance calls). All our options are given with flat rate, up front pricing and include a standard one year warranty, Expert Club members receive a 2 year warranty. With your approval, the electrician will typically complete the work that same day depending on the scope of work.
What is the cost of an Emergency Service Appointment?Our Emergency appointment is $349 and includes the electrician performing a thorough evaluation of your home's electrical system. Once that is complete, the electrician will provide you with some options (or recommendations for maintenance calls). All our options are given with flat rate, up front pricing and include a standard one year warranty, Expert Club members receive a 2 year warranty. With your approval, the electrician will typically complete the work that same day depending on the scope of work.
What is the warranty provided on the work performed?All of Expert Wire's services receive a full one year parts and labor warranty. Expert Club members receive two year parts & labor warranty on all services unless noted on the invoice. Optional Lifetime Workmanship Warranty on labor and ten year parts warranty on service replacement packages with an active Expert Club membership. *Ask for details
Areas We Proudly Serve
Bethany Beach | Bridgeville | Dagsboro | Delmar | Dewey Beach | Dover | Ellendale | Felton | Fenwick Island | Frankford | Georgetown | Greenwood | Harbeson | Harrington | Laurel | Lewes | Lincoln | Milford | Millsboro | Millville | Milton | Ocean View | Rehoboth Beach | Seaford | Selbyville Delaware.